Terms of service

Last updated: 01/01/26

Welcome to PeaceLine Security. By accessing our website or engaging our security services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

 

1. Services

PeaceLine Security provides professional security services for local events, including but not limited to:

  • Event security and crowd control

  • Door supervision and access management

  • Asset and property protection during events

  • Incident monitoring and reporting

All services are provided on a reasonable best-effort basis, subject to event conditions, staffing availability, and client cooperation.

 

2. Bookings & Engagement

  • All bookings must be confirmed in writing

  • Service details (dates, times, location, staffing levels) must be agreed prior to commencement

  • Changes to scope or schedule may result in additional charges

PeaceLine Security reserves the right to refuse or cancel services if safety risks, misrepresentation, or non-compliance are identified.

 

3. Client Responsibilities

You agree to:

  • Provide accurate event details, including risks, crowd size, and nature of the event

  • Obtain all required permits, licences, and approvals

  • Ensure the event complies with all applicable laws and regulations

  • Cooperate with security staff and follow reasonable instructions

Failure to disclose relevant information may limit our ability to provide effective security.

 

4. Fees & Payment

  • Fees are agreed upon before services are delivered

  • Deposits may be required to secure bookings

  • Full payment must be made according to invoice terms

  • Late payments may result in withheld reports or future service refusal

All payments are non-refundable once services have commenced.

 

5. Cancellations

  • Cancellations must be made in writing

  • Cancellation fees may apply depending on notice period

  • Last-minute cancellations may incur full charges due to staff allocation

 

6. Authority & Conduct

Our security personnel are authorised to:

  • Enforce venue rules and event conditions

  • Refuse entry or remove individuals when reasonably necessary

  • Coordinate with venue management or emergency services

PeaceLine Security staff will act professionally and proportionately at all times.

 

7. Limitation of Liability

To the fullest extent permitted by law:

  • PeaceLine Security is not liable for indirect or consequential loss

  • We do not guarantee prevention of all incidents or losses

  • Our total liability is limited to the amount paid for the specific service provided

Clients remain responsible for overall event safety and compliance.

 

8. Indemnity

You agree to indemnify and hold harmless PeaceLine Security from claims, damages, or losses arising from:

  • Inaccurate or incomplete event information

  • Client negligence or breach of these Terms

  • Actions of attendees outside our reasonable control

 

9. Insurance

PeaceLine Security maintains appropriate public liability and professional insurance as required by law. Proof may be provided upon request.

 

10. Force Majeure

We are not liable for failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, government actions, or emergency situations.

 

11. Website Use

Website content is provided for general information only and may be updated without notice. Unauthorised use of content is prohibited.

 

12. Governing Law

These Terms are governed by the laws of New Zealand.

 

13. Contact Information

For enquiries regarding these Terms, contact:

PeaceLine Security
Email: theo.manilla@hotmail.co.nz
Website: www.peacelinescurity.co.nz