Privacy policy
At Peaceline Security, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website or use our security services.
1. Information we collect
We may collect the following types of personal information:
- Client information: name, business name, phone number, email address, event details
- Event-related information: venue details, dates, crowd size, risk assessments
- Website usage data: IP address, browser type, pages visited, and interaction data
- Incident-related information: details recorded in incident reports where required
We only collect information necessary to provide our services safely and effectively.
2. How we use your information
We use personal information to:
- Respond to enquiries and manage bookings
- Provide and manage security services
- Communicate before, during, and after engagements
- Maintain safety records and incident documentation
- Improve our services and website functionality
- Meet legal and regulatory obligations
3. Incident reports & safety records
Incident reports may include limited personal details where required for safety, legal, or insurance purposes. These records are handled confidentially and accessed only by authorised personnel.
4. Sharing your information
We may share personal information only when necessary, including with emergency services, regulatory authorities, venues or event organisers (where relevant), insurance providers, legal advisors, and trusted service providers. We do not sell or rent personal information.
5. Data storage & security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically or in physical records and is retained only as long as necessary.
6. CCTV & monitoring
Where applicable, CCTV or monitoring may be used at events or venues for safety and security purposes. Signage will be displayed where required, and footage is handled in accordance with applicable laws.
7. Your rights
You have the right to request access to personal information we hold about you, request correction of inaccurate information, and raise concerns about how your information is handled.
8. Website cookies
Our website may use cookies or similar technologies to improve functionality and understand site usage. You can disable cookies in your browser settings.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
11. Contact us
If you have questions about this Privacy Policy or wish to make a request, contact:
Peaceline Security
Email: theo@peacelinesecurity.co.nz
Phone: 021 042 7103